WhatsApp Business

WhatsApp Customer Support Setup

Structured WhatsApp support with routing, SLAs, and agent workflows.

The problem

Support teams drown in duplicate questions when WhatsApp has no ticketing, routing, or knowledge base integration.

Our approach

We combine engineering and domain expertise so whatsapp customer support setup ships as one cohesive capability.

What you get

A practical path to whatsapp customer support setup with clear milestones, documented deliverables, and metrics you can track after launch.

Capabilities

What's included in WhatsApp Customer Support Setup

We combine engineering and domain expertise so whatsapp customer support setup ships as one cohesive capability.

API & compliance

  • • Meta Business verification and WhatsApp Business API provisioning.
  • • Message templates, opt-in flows, and policy-compliant broadcasts.
  • • Webhook architecture for support queues.

Commerce & operations

  • • Catalog sync, order capture, and payment link flows.
  • • Agent inbox or bot handoff for high-intent buyers.
  • • CRM and ecommerce platform integrations.

Measure & scale

  • • Chat-to-order conversion and response-time dashboards.
  • • A/B test message templates and catalog layouts.
  • • Scale to multiple numbers, brands, or regions.

Let's talk about WhatsApp Customer Support Setup

Tell us about your goals. We respond within one business day.

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