Core Solutions

Commerce Automation

Automate customer interactions across the buying journey — from product enquiry to post-purchase support.

Problem

Where commerce automation projects stall

Retail and ecommerce teams lose sales to slow replies, abandoned carts, and disconnected order updates across channels.

Architecture

How we implement Commerce Automation

Commerce Automation connects AI shopping assistants, WhatsApp commerce, and order workflows so shoppers get answers and updates without waiting.

Convert more enquiries

  • AI shopping assistants for product questions.
  • Cart recovery and purchase follow-ups.
  • Campaign messaging that drives repeat buys.

Order journey

  • Order tracking and status notifications.
  • Returns and support automation.
  • Payments and commerce platform integrations.

Channel flexibility

  • WhatsApp commerce and web experiences.
  • Shopify, WooCommerce, and custom storefronts.
  • Unified customer profiles across channels.

Commerce Automation with governance built in — not a black-box demo.

Human review on high-risk decisions.

Audit logs and access controls.

Integrates with CRM, ERP, and support tools.

Related capabilities

Explore connected solutions and existing capabilities on Prustaz.

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